Refund policy
Return & Refund Policy – REBEL
Last Updated: MARCH 28, 2026
At REBEL, we strive to deliver high-quality fashion products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The product is unused, unworn, and in original condition
- All original tags and packaging are intact
- The return request is raised within 7-10 days of delivery
- The item is not damaged due to misuse or wear
2. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale or discount (if applicable)
- Worn, washed, or used products
- Products without original tags or packaging
- Customized or altered items
3. Return Process
To initiate a return:
- Contact us via email or phone with your order details
- Share images (if the product is damaged or defective)
- Our team will review and confirm your return request
- Once approved, you will receive return instructions
4. Refund Policy
- Refunds are processed after the product is received and inspected
- The refund will be issued to your original payment method
- It may take 5–7 business days for the refund to reflect
5. Exchange Policy
- Exchanges are allowed only for size or defective items
- Exchange requests must be made within 7-10 days of delivery
- Subject to product availability
6. Damaged or Incorrect Items
If you receive a damaged or wrong product:
- Notify us within 48 hours of delivery
- Share clear images of the issue
- We will arrange a replacement or full refund
7. Shipping Charges
- Return shipping charges may be borne by the customer (if not defective)
- In case of damaged or incorrect products, we will cover the shipping cost
8. Contact Us
For returns or refunds, contact us:
- Brand Name: REBEL
- Owner: Fabiha Hashmi
- Email: hashmitextile1430@gmail.com
- Phone: 9830444101
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Address: 220 AJC Bose Road, Kolkata – 700017
(Near Neuroscience, Beck Bagan More, 2nd Floor)